Contact and Feedback

We want to hear from you. Whether you have found a bug, have an idea for a new feature, or need help with your setup, here is how to reach us.

Support Channels

Email Support

For general questions, setup help, or account issues, email us at support@arisastro.com.

We aim to respond within 48 hours on business days.

Bug Reports

Found a bug? Email support@arisastro.com with “Bug report” in the subject line.

Please include: steps to reproduce, your device and OS version, backend details, and any error messages or screenshots.

Feature Requests

Have an idea for ARIS? Email support@arisastro.com with “Feature request” in the subject line. We read every request and track it on our roadmap.

When submitting a feature request, it helps to describe:

What you want to do.
Why it matters for your imaging workflow.
How you currently work around it (if applicable).

Community

The ARIS Community forum is the home for setup help, imaging discussion, rig showcases, feature requests, and Missions — with the ARIS team reading and answering.

Getting Started & Setup — install and first-connection help.
Support Q&A — anything that is not working the way you expect.
Show & Tell — your images and your rigs.
Feature Requests — tell us what ARIS should do next.

Reporting Security Issues

If you discover a security vulnerability, please do not file a public issue. Instead, email support@arisastro.com with the subject line “Security” and we will respond promptly.